All items returned as new condition with packages still sealed as when sent within one week of receiving the goods will be refunded or exchanged or a gift voucher will be issued as per the wishes of the customer.
The customer will be responsible for round trip shipping expenses for the exchange or refund. * No Returns or Refunds will be accepted on any products unless damaged during shipping. Depending on Shipping agent Refund on our claim.
* Defective Items: If you have a defective product we will do everything we can to replace the product or get you replacement parts. Please keep in mind that any CRASH damage is not covered under our return or warranty policy. Your satisfaction with our products is a priority to us, and we work hard to ensure our customers have a great experience and fun with our products. Crash damage is not considered a defect under any circumstance. * By signing the Waybill on delivery of the products, the buyer accepts that the products are in good order and condition.
* In the unlikely event that components are missing from products, the missing components will be replaced at no charge.
The request for replacement must be made to Lagoon Hobbies within 3 business days of receipt of the product by the customer.
Charges may be levied to cover postage on items refunded.
Due to the nature of our products, once used they can not be returned (does not apply to defective items). For unused or defective products, we will exchange them for a different item of equal value, or refund per our return policy for up to 7 days after purchase. To qualify for exchange or refund the product must be brand new and unused. The customer will be responsible for round trip shipping expenses for the exchange or refund. All items purchased from Lagoon Hobbies are subject to the normal guarantees for that particular article as laid down by the Manufacturers/Supplier of particular item.
What is Not Covered
This guarantee is not transferable and does not cover
(i) cosmetic damage,
(ii) damage due to acts of God, accident, misuse, abuse, negligence, commercial use, or due to improper use, installation, operation or maintenance,
(iii) modification of or to any part of the Product,
(iv) attempted service by anyone other than a authorized service center appointed by Lagoon Hobbies CC,
(v) Product not purchased from Lagoon Hobbies/Supplier, or
(vi) Product not compliant with applicable technical regulations.
OTHER THAN THE EXPRESS GUARANTEE ABOVE, LAGOON HOBBIES CC MAKES NO OTHER GUARANTEE OR REPRESENTATION, AND HEREBY DISCLAIMS ANY AND ALL IMPLIED GUARANTEES/WARRANTIES, INCLUDING, WITHOUT LIMITATION, THE IMPLIED GUARANTEES/WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
THE PURCHASER ACKNOWLEDGES THAT THEY ALONE HAVE DETERMINED THAT THE PRODUCT WILL SUITABLY MEET THE REQUIREMENTS OF THE PURCHASERíS INTENDED USE.
Guarantee Requirements For Guarantee consideration, you must include your original sales receipt verifying the proof-of-purchase date. Provided guarantee conditions have been met, Service or replacement decisions are at the sole discretion of Lagoon Hobbies CC/Distributor.
At Lagoon Hobbies it our mission to bring you high quality model equipment at the lowest prices available. Lagoon Hobbies will source the product at the lowest price we can get to be able to assist the customer with the best price for the product. Only product prices will be eligable for this deal. No Specials or discounted prices.
Please note that all prices are quoted in South African Rands and include Value Added Tax (VAT). Inventory and Stock Status: It is our policy to show most items on our website in stock at all times.
If an item is backordered for a substaintial period of time we will post a message near the add to cart button. We recommend that you email or call us to verify inventory information if an item you wish to purchase is time critical. Our company offers real time order information using your account in the "My Account" link at the top right of our webpages. During normal business hours we update order status to inform you of any delay with your order. To obtain an update about your order you must login to your customer account on our website and click view/change order.
We make every effort to have correct pricing and the shipping costs will be emailed with proforma invoice. In the event that shipping and or pricing may not be accurate due to a typographical error or other system glitch, the correct details will be on the proforma invoice for you to check and make payment. We reserve the right to charge the advertised price listed on our website for your order, and or additional shipping charges if unpublished over sized fees apply or pricing errors occur during your checkout process. It is possible that an item placed on back order may have a manufacturer price increase before the order can be shipped.
We make no warranty or guarantee on prices for items back ordered or sourced from participating Hobby Shops. In the event a manufacturer/Hobby Shop raises a price on a back ordered item we will notify you about the price increase before the proforma invoice is sent.
Will I have to pay customs fees on my order?
Your order may be charged customs fees (taxes, duties, processing fees, brokerage fees, etc.)upon delivery.
Unfortunately, Lagoon Hobbies has no control over these fees.
Please contact your local customs office for more information.
The shipping charges you pay to Wonderland Models only cover shipping cost,
and do NOT include customs fees, import taxes, brokerage fees, or duties.
If payment of additional fees is refused at the time of delivery, the shipment will be returned to us.
At that point, we can refund your purchase price, not including shipping costs.
Lagoon Hobbies has no way of accurately calculating customs fees, taxes, duties, etc.
On rare occasions, your order may be delayed due to the customs process.
If your order takes more than two weeks to arrive from the moment you receive your shipment notification,
check with your local customs office to see if they are holding the package.
Legal Information & Disclaimer:
LagoonHobbies.co.za, and its operating company are not responsible for any loss or inconvenience that may be caused by a product malfunction or failure or delay of order delivery. This includes but is not limited to any personal injury or personal or business property loss as a direct result of failure or malfunction or delay in delivery of any of our products. Use of our website implies that you agree to our terms of service described on this page. By using this site you agree that all images and text are not to be copied without permission. Note: This policy is subject to change at anytime and was last updated on 2014/10/24 Copyright Lagoon Hobbies